Reviews & loyalty
More Google reviews — and the bad ones before they are public
After a visit, a guest is asked how the evening went. Happy guests are pointed at Google Maps and TripAdvisor. Unhappy ones land in a private channel your team sees first, while the problem is still fixable.
The fork that decides your public rating
Most venues collect reviews by accident. The guests most likely to write one unprompted are the ones who had a bad night, which is why a rating can drift downward while the room is full and the food is good.
A simple prompt after the visit changes who does the writing. It asks the guest to rate the evening, and it routes the answer: a strong rating goes to the public map listing where it does you good, a weak one goes to your team instead.
A complaint you can still do something about
A one-star review posted at midnight is a permanent record of a problem you were never told about. The same complaint sent to you privately is a guest you can call back, a meal you can replace and a table you can win back.
Your team sees it as feedback in the dashboard, not as a public post. Nothing about this hides genuine criticism — the guest is free to write publicly too. It simply means you are not the last to know.
The second visit starts during the first one
Loyalty works on the same moment. A guest who has just enjoyed a meal is the easiest person in the world to give a reason to return, and the hardest to reach a week later by email.
Rewards build on the guest's phone as they use the menu — no plastic card and no app download. A promo code can be pointed at a quiet Tuesday, and an event worth planning around can live inside the menu itself.
What this looks like on the dashboard
Feedback, orders and bookings arrive in one feed, on web or on the phone in your pocket. A manager on the floor can read a complaint and respond to it without going back to the office.
Over time the ratings trend is a chart rather than a feeling, and you can see which nights and which dishes move it.
- Happy guests nudged toward Google Maps and TripAdvisor
- Low ratings routed privately to your team first
- Loyalty stamps that build on the guest's phone
- Promo codes for quiet days
- Reservations and events inside the menu
- Feedback, orders and bookings in one dashboard
FAQ
- Is routing unhappy guests away from Google allowed?
- The guest is never prevented from posting publicly. They are asked for feedback first, and a low rating opens a private channel to your team instead of a public form — the same thing a comment card at the table does.
- Do guests need an account to leave feedback or earn loyalty?
- No app download and no plastic card. Loyalty and feedback both work from the menu the guest already has open.
- Can we run reservations and events too?
- Yes. Reservations come with a calendar, date exceptions and a status the guest can check, and events get their own space inside the menu.
Ready to try it on your own menu?
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