Merchant SaaS Terms

These Merchant SaaS Terms form an agreement between Nickel Ceramics Veronika Veremichyk, NIP 5833551465 ("QRaff", "we", "us") and the business identified by the accepting account owner (the "Merchant").

The service is offered for business use. The person accepting confirms that they are at least 18 years old and authorized to bind the Merchant. These Terms, the current Data Processing Addendum, and any paid plan confirmation or order form together make up the Agreement.

QRaff provides hosted software for venue websites, digital menus, QR ordering, reservations, loyalty, reviews, analytics, staff workflows, payments, delivery and optional integrations. Features available to a Merchant may depend on its plan, country, configuration and third-party providers.

QRaff supplies technology. Unless a separate written order form expressly says otherwise, QRaff is not the seller of food, drinks or venue services, does not prepare or fulfil guest orders, and does not act as the Merchant's tax or fiscal representative.

The Merchant must provide accurate registration and seller information, protect authentication credentials, grant staff only the access they need, and promptly remove access that is no longer justified. Activity performed through an authorized account is treated as activity of the Merchant unless the Merchant promptly reports unauthorized use.

Only a venue owner or self-service account owner accepts this Agreement. Managers, staff members and couriers use the service under their assigned permissions and applicable staff terms; they do not become parties to the Merchant contract merely by signing in.

The Merchant is the seller and service provider for its menu items and venue services. It is responsible for the legality, accuracy and availability of its offer and for fulfilling, correcting, cancelling and refunding guest orders as required by law and its disclosed policy.

• Display the Merchant's legal name, tax or business identifier, registered address and customer-service contact details before an order is placed.
• Display the final payable price, including applicable taxes and mandatory charges, before the guest confirms a paid order.
• Maintain accurate menu, allergen, availability, opening-hours, delivery, refund, complaint and cancellation information.
• Issue and deliver any legally required fiscal receipt or invoice for food, drinks and venue services, unless a separately agreed integration explicitly assigns a narrower technical step to another party.
• Respond to guest complaints and statutory consumer requests without undue delay.

The currently advertised early-access offer includes one month of use without a subscription charge and without requiring a payment card. The free period does not automatically create a paid subscription: the Merchant must actively order or confirm a paid plan to continue on paid terms.

Before a paid plan starts, QRaff will show or provide the exact total price, currency, applicable tax treatment, billing period, payment date and any renewal terms in a plan confirmation or order form. That confirmation controls if it conflicts with general marketing copy. QRaff does not charge a percentage commission on the Merchant's sales under the current offer.

Payment-provider, acquiring, delivery, messaging or other third-party charges are separate unless the paid plan confirmation expressly includes them. The Merchant remains responsible for taxes and accounting obligations applicable to its business and sales.

The Agreement begins when the Merchant accepts the active versions. A paid subscription begins only when the Merchant separately confirms a paid plan. Unless the plan confirmation states a different commitment, either party may end a monthly paid plan on notice effective at the end of the current paid billing period.

Prepaid fees are not refunded for a partially used billing period except where required by law, stated in the plan confirmation, or agreed after a verified service failure. QRaff may suspend affected access where reasonably necessary for security, unlawful use, non-payment or a material breach, and will give notice where feasible.

The Merchant retains its rights in menus, branding, photos and other content it supplies. It grants QRaff a non-exclusive license to host, reproduce, adapt for technical display and transmit that content only as needed to provide, secure and support the service.

The Merchant warrants that it has the necessary rights to its content and that the content does not violate law or third-party rights. QRaff and its licensors retain all rights in the platform, software, templates and documentation.

Each party is responsible for its own compliance with data-protection law. Where QRaff processes guest or staff personal data on the Merchant's documented behalf, the Data Processing Addendum applies. QRaff remains an independent controller for its own account administration, security, billing and legal-compliance data as described in its privacy notice.

Optional payment, delivery, POS, AI and other integrations may be subject to the third party's terms and privacy roles. Enabling an integration instructs QRaff to exchange the data reasonably needed for that integration, subject to the Agreement and DPA.

QRaff will provide the service with reasonable care and skill but does not promise uninterrupted or error-free operation. Beta and early-access features may change. The Merchant should maintain operational fallbacks for critical venue activity and verify important outputs, including AI-generated menu content, prices, translations and allergens.

Nothing in the Agreement excludes liability that cannot lawfully be excluded. Subject to that rule and unless an order form states otherwise, neither party is liable for indirect or consequential loss. QRaff's aggregate liability arising from the paid service is limited to fees paid by the Merchant for the affected service during the 12 months before the event giving rise to the claim. This limit does not apply to fraud, wilful misconduct, confidentiality breaches, unlawful personal-data processing, or infringement of the other party's intellectual-property rights to the extent such a limit is prohibited or inappropriate under applicable law.

QRaff may update the Agreement to reflect legal, security or product changes. A material new version will be identified by a new version and content hash and will require a venue owner to accept it before continuing to use the business dashboard. Non-material clarifications may be announced without interrupting access where law permits.

Acceptance records are retained as evidence of the exact document versions accepted, the accepting account, represented business, confirmation of authority and acceptance time.

Polish law governs the Agreement. Courts competent under applicable Polish procedural law will resolve disputes; mandatory rights and jurisdiction rules remain unaffected. Legal notices to QRaff may be sent to support@qraff.com or the registered address above. The Merchant must keep its account and notice details current.